Ellie Wilde - ew120110
If you have any questions or would like delivery dates for specific styles please email us at [email protected]
Delivery time will depend upon product availability.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date. In stock items will be shipped the next day after the processing day. Please note that we don't ship on weekends.
Our couriers are now offering contactless No-touch No-sign Delivery, which allows you to get your packages with minimum contact. All drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitise
( Online Purchases Only )
If you are not completely satisfied with your online purchase we will happily issue you a refund for your order. You have 14 days from the to return your item(s) back to us. Please return items in a saleable, unworn and undamaged condition. Please also note that items must be returned with labels and unworn.
To return an item, you will need to contact us within 14 days of receiving the item. Shipping costs are non-refundable
Unfortunately we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.
Please be aware that you are responsible for the return of all items until we are in safe receipt. We recommend using a trackable method to send items back to us for your protection such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a parcel tracking number. We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here.
SALE and SAMPLE Items are final sale and not refundable.
If you have any further questions please email us on [email protected]