Privacy and Cookie Policy

SoniqueDresses.co.uk is committed to protecting your privacy. This privacy policy entails how soniquedresses.co.uk collects and utilizes the personal information you provide on our website: soniquedresses.co.uk. it also describes the options available to you regarding soniquedresses.co.uk use of your personal data and the steps you can take to access this data and to request that we correct or update it.

If you have questions or concerns regarding this statement, you should first contact soniquedresses.co.uk at [email protected].

 

COLLECTION AND USE OF PERSONAL INFORMATION

ORDERS

If you purchase a product from our website, we request certain personally identifiable data from you on our order form. You must provide some contact information such as your name, shipping address, email and financial information such as credit card number and the date it will expire. We use data collected for billing purposes and to also fulfill your orders. It will also serve as a point of contact should we experience any difficulty processing your order.

 

 
RETURN POLICY
 
Returns Policy (UK and Europe) Online only - please note in store purchases are non-returnable or refundable.
If you wish to return or exchange your purchase you must inform us within 14 calendar days from receiving the goods. You can email us at [email protected] or call 0121 631 3574 and we will give you an authorisation number to include with the return/exchange. The goods must be returned to us within 14 calendar days from the date of cancellation and they should be in original packaging (where possible) with all labels attached. The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us.
If exchanging, we will post out the replacement item as soon as we receive the original item back with us. If returning for a refund we will inspect the goods and then process the refund for the cost of the goods, the return postage will not be refunded. You will be liable for all charges relating to returning non-faulty items to us.
 
 
RETURN POLICY (Worldwide)
 
If you wish to return or exchange your purchase you must inform us within 14 calendar days from receiving the goods. You can email us at [email protected] or call 0121 631 3574 and we will give you an authorisation number to include with the return/exchange. The goods must be returned to us within 14 calendar days from the date of cancellation and they should be in original packaging (where possible) with all labels attached. The goods can be returned by a courier of your choice, we recommend using a recorded or signed for service and that you retain your proof of purchase, as we cannot be held liable for goods lost or damaged in transit back to us.
If exchanging, we will post out the replacement item as soon as we receive the original item back with us. If returning for a refund we will inspect the goods and then process the refund for the cost of the goods only (not the postage cost out to you or the return postage). You will be liable for all charges relating to returning non-faulty items to us.
 
 
BUYING IN STORE
 
Making a purchase in our store is different to online buying and as you are able to try on before you buy we do not offer a returns policy or refund. Please note this also includes pre-orders and any deposits taken for dresses bought in our store whether tried on or not.
 
 

CUSTOMER SERVICE

We will send you a confirmation email of your purchase when you place an order on our site. Also, we will respond to any of your inquiries and as well provide the services you request. We will manage your account and contact you through email or telephone, in accordance with your wishes.

 

REVIEWS/TESTIMONIALS

If you post feedback of our services on this website, it is important that we let you know that any personally identifiable information you submit along with your review can be access, read and used by other users of the website.

We post the review and comments received from our customers but we will not be responsible for the personally identifiable information you submitted by them.

 

INFORMATION SHARING AND DISCLOSURE

Your personal information may be shared with third parties but it will be in accordance with the way it’s described in this privacy statement. On no occasion are we going to sell, rent, trade or otherwise share your personal data with third parties except as described in this privacy statement.

 

AGENTS/SERVICE PROVIDERS

An outside company will be used to deliver your orders and a credit card processing company will be used to bill you for goods and services. Fraud verification services will be used to verify the authentication of your credit card. However, we are confident that these companies will not retain, share or utilize your personally identifiable information for any other purposes.

 

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable data as required by law and likewise when the disclosure of your personally identifiable data is a must to protect our rights and/or comply with a court order, judicial proceeding, or legal process served on our Web site.

 

LOG FILES

Just like most websites do, we gather some data automatically and store it in the log files. This data includes internet service provider (ISP), internet protocol (IP) addresses, date/time stamp, browser type, operating system, referring/exit pages, and clickstream data.

This data does not indicate individual users are used by us to analyze trends, to gather demographic information about our users, to administer the site, and to track users’ movements around the site. We do not link this automatically-collected data to personally identifiable data.

 

COOKIES

A cookie refers to a small text file stored on a user’s computer for the sake of record keeping. We use cookies on this website but we do not link the data store in cookies to any personally identifiable data submitted by you while on our website. You will not be restricted from using the website if you reject cookies but your ability to use some areas of our site may be limited.

We utilize third-party tracking service that utilizes cookies and tracking technologies to track non-personally identifiable data about visitors of our site in the aggregate to track usage and volume statistics. This privacy statement covers the use of cookies by soniquedresses.com only but does not cover the use of cookies by any third parties.

 

ADVERTISING

We partner with a third party ad network to display advertising on our Web site and manage our advertising on other sites. Our ad network makes use of cookies and Web beacons to collect non-personally identifiable information with respect to your activities on this and other Web sites to offer you targeted advertisement considering your interests.

 

LINKS TO OTHER SITES

This Web site contains links to other sites that are neither owned nor controlled by soniquedresses.com. Please be informed that Soniquedresses.com is not in any form responsible for the privacy practices of such other sites. We urge you to be aware when you leave our site and to read the privacy statement of all Web site that collects personally identifiable information. Whenever you use “AddThis” to bookmark and share our products and site, you will be automatically transferred to a third party site. Take note, these third party sites’ privacy policies govern the collection and use of the data collected on those sites. This privacy statement is limited to data collected by this Web site.

 

SECURITY

We take the security of our personal information seriously. When you provide sensitive information (such as credit card number) on our order or registration forms, we encrypt that information using one of the best devices. We follow generally accepted industry standards to secure the personal information given to us, both in the transmission process and once we receive it. No transmission method over the internet or electronic storage method is 100% secure, this implies that while we strive to use a commercially acceptable service provider to protect your personal data, we cannot guarantee its outright security. In case you have any questions about security on our Web site, you can send email to us.

 

DATA RETENTION

We will keep your information in as much as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us on our email. We will retain and make use of your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

 

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

If your personally identifiable data changes, you may correct, update, delete or deactivate it by sending email to our customer support service or by contacting us through a telephone call.

 

CHANGES IN THIS PRIVACY STATEMENT

If for any reason we make a decision to change our privacy policy, we will post those changes to this privacy statement, the Web site page, and other places we deem appropriate so that you will be aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it. 

 

CONTACT US

If you have inquiries or suggestions regarding our privacy policy, please contact us at:

Astle Retail Park, B70 8NS

0121 631 3574